Privacy Policy

1. Introduction

Aquasafe Trading ("we", "our", or "us") operates the website www.aquasafeuae.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our MEP materials and piping solutions services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We may collect information about you in the following ways:

• Contact Form Data: When you fill out our contact or quote request form, we collect your first name, last name, email address, phone number, company name, and message content.
• Email Communications: If you email us at sales@aquasafeuae.com, we collect the information you provide in your message.
• Phone Calls: If you call us at +971 37349475, basic call information may be logged for internal business records.
• Automatically Collected Data: When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URLs, and pages viewed, through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations for MEP materials and piping products
• Process and fulfil product orders and service requests
• Improve our website content, structure, and user experience
• Send transactional communications related to your enquiries
• Analyse website traffic and usage patterns to enhance performance
• Comply with applicable legal obligations under UAE law

We do not sell, trade, or transfer your personal information to third parties for marketing purposes.

4. Cookies

Our website uses cookies — small data files stored on your device — to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Necessary for the basic functionality of the website, such as page loading and navigation.
• Analytics Cookies: We use Google Analytics to collect anonymous data about how visitors interact with our website (pages visited, session duration, traffic sources). Google Analytics data is anonymised and does not identify individual users.
• Functional Cookies: Used to remember your preferences and settings when you revisit the site.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We use the following third-party services that may collect data as described in their respective privacy policies:

• Google Analytics: For website traffic analysis. Processed in accordance with Google's Privacy Policy.
• Google Maps: Embedded on our contact page to display our Al Ain location. Subject to Google's Privacy Policy.
• Bootstrap / Font Awesome / Google Fonts: CDN-served assets used for website styling and icons. These services may log request data per their own policies.
• Netlify: Our website is hosted on Netlify. Form submissions are processed through Netlify Functions. See Netlify's Privacy Policy.
• WhatsApp: If you contact us via WhatsApp links, your communication is subject to WhatsApp's Privacy Policy.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS to encrypt data in transit. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain contact form submissions and enquiry data for up to 12 months from the date of submission, unless a longer retention period is required by law or ongoing business necessity. After this period, data is securely deleted.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

You may also use our Contact Page to send us a message directly.